Customer Policy

1. Privacy & Data Protection

Comfort Shooting (Pty) Ltd is committed to protecting your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email, phone number, company name
• Project Details: Website URLs, business information, marketing requirements
• Technical Data: IP addresses, browser type, device information for website analytics
• Payment Information: Processed securely through verified third-party payment providers

3. How We Use Your Information

Your information is used to:

• Deliver and improve our services (websites, apps, digital marketing)
• Communicate project updates, invoices, and support
• Send occasional marketing updates (you can opt out anytime)
• Analyze website performance and user experience

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure cloud storage with encrypted backups
• Limited access to personal data (staff only on a need-to-know basis)
• Regular security audits and updates

5. Your Rights

Under POPIA, you have the right to:

• Request a copy of your personal data we hold
• Correct or update inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Object to automated decision-making or profiling

To exercise any of these rights, contact us at info@comfortshooting.com

6. Data Retention

We retain your personal information only as long as necessary:

• Active Projects: Duration of the project plus 2 years for warranty and support
• Financial Records: 7 years as required by South African tax law
• Marketing Lists: Until you unsubscribe or request deletion

7. Third-Party Services

We work with trusted partners to deliver our services:

• Wix Studio: Website hosting and development platform
• Meta & Google: Advertising platforms with their own privacy policies
• ICS: Hosting and Microsoft 365 services provider
• Payment Processors: Secure payment gateways for transactions

All third-party services comply with relevant data protection regulations.

8. Communication Preferences

We respect your communication preferences:

• Essential project communications (cannot be opted out)
• Marketing newsletters (opt-in/opt-out available)
• Service updates and new features (optional)

You can update your preferences by emailing us or clicking "unsubscribe" in any marketing email.